Customer Service

At Purely Active CBD, we provide the highest level of service for our customers. We work to make your online shopping experience with us a positive one. We know that our policies concerning shipping, returns, privacy, and more are important to you.  If this information does not answer all of your questions, please contact us at with your question and we'll answer it for you promptly.

We have a very straightforward shipping cost calculation of $7.25 per order, with free shipping on orders over $50.00.
Click here for our full shipping policy.

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Payment Options
The following credit cards are accepted for payment: VISA, MasterCard and American Express. does not accept CODs, personal checks, money orders or credit cards with a billing address outside the United States.

Sales Tax
Purey Active CBD is required to charge an 8.25% sales tax to all orders being shipped to the state of Texas. By Texas state law, this tax must be calculated on the total of the order, including shipping charges. This amount will be calculated and added to your order after your shipping information has been provided, and is displayed on the Order Summary page, where you are asked for your credit/debit card information. Orders to any other state will not be charged sales tax.

Returns will accept returns of unopened, undamaged products within 30 business days of receipt of order. Purchaser is responsible for contacting the Purely Active CBD Corporate Sales Department at 972.620.2818 or info@ within three business days to state the reason for the return. Purchaser is responsible for shipping returned items to and if products are deemed unopened and unused, the purchaser's credit card account will be credited upon receipt of returned items.
Click here for our Full Refund Policy

Purely Active CBD places a high priority on the privacy of our customers. We never sell your personal information. We only share necessary information to fill your orders.
Click here to see our complete privacy policy.

We ensure you that every transaction you make at is 100% safe and secure.
You can find more information in our Terms of Use.